Refund & Cancellation Policy

This policy explains how billing, cancellation and refunds work for NumProof subscriptions, operated by Kanishk Gupta (trading as "NumProof").

1. Free trial

Every new subscription starts with a 15-day free trial. You set up an auto-pay mandate to begin, but you are not charged during the trial. If you cancel before the trial ends, you are never charged.

2. Billing

At the end of the trial — or immediately, if you choose to pay at sign-up — your subscription begins and your payment method is charged automatically at the price and interval shown at sign-up (monthly or annually, plus GST where applicable), until you cancel. Annual plans are charged for the full 12-month term in advance. You will receive a payment notification in advance of each recurring charge as required by your bank/UPI provider.

3. How to cancel

You can cancel at any time, in any of these ways:

• In the NumProof Control Panel inside Excel;
• By emailing getnumproof@gmail.com from your registered email;
• By cancelling the auto-pay mandate in your own UPI/banking app.

Cancellation stops future renewals. Your access continues until the end of the cycle you have already paid for.

4. Refunds

• Because a 15-day free trial is provided to evaluate the Service before any payment, subscription fees are generally non-refundable once a billing cycle has been charged.
• If you cancel, your subscription remains active until the end of the current paid cycle and is not renewed; no partial/pro-rated refund is issued for the unused part of a cycle.
• Annual plans are billed for the entire year up front and are non-refundable. If you cancel or stop using the Service during an annual term, access continues to the end of that paid 12-month term, but no refund or pro-rated credit is given for the unused portion — whether you used the Service for a day, a month, or not at all.
• In case of a duplicate charge, a proven billing error, or a failed/unusable service attributable to us, contact us within 7 days and we will investigate and, where appropriate, refund the affected amount.

5. Seat changes

• Adding a seat takes effect immediately and is charged a prorated amount for the rest of the current cycle.
• Removing a seat takes effect at the end of the current cycle; the seat remains usable until then and no refund is issued for the removed seat.

6. Failed payments

If a recurring charge fails, we may retry it and allow a short grace period during which your access continues. If payment is not completed within that period, the subscription may be suspended.

7. Approved refund timelines

Where a refund is approved, it is processed back to the original payment method through our payment partner (Razorpay), typically within 5–7 business days, subject to their and your bank's processing times.

8. Contact

For any billing, cancellation or refund request, email getnumproof@gmail.com or use our Contact page.